How our values impact our customer service

A few weeks ago we decided that we should lay out a few policies around customer service. We were starting to feel grow and juggle more and more customers with little internal structure. So, we put together a handbook for customer service and client-facing policies, but not before first outlining the values that would drive those policies. … 

 

How to validate your product before you build it

Building the right product isn’t cheap, but building the wrong one will drain your wallet with no hope of a refill. There are steps you can take, however, to validate your product assumptions and identify core features before you shell out the big bucks. … 

 

Who owns what? And why does it matter?

When a dev shop builds a mobile app, typically they sign a contract saying that they won’t reuse anything they build for you with other clients— they’ll build every single feature from scratch. If you’re using Facebook login, they’re building that again for you. If you’re integrating payments, they’re spending time getting that set up. Every line of code will be written for the first time. … 

 

Hatch Story: xnumbr, by Trent

This guest post was written by Hatch user Trent Brown for our Hatch Stories series.

In February of your Firstie (senior) year at West Point you find out where you’ll be stationed for the next few years of your Army career. The night you find out is called “Post Night,” and it’s a pretty big deal.  You might find out, as many do, that you’re going to be based at Fort Hood in the small town of Killeen, TX, or another tiny town somewhere in America. You’ve probably never been there, and likely don’t know many people living there that you can lean on for advice. … 

 

Why we take care of your servers

Let’s be honest: “Server” is a scary word.

In reality, they aren’t as scary as they sound. Servers are just a collection of computers that host your data so you can access it whenever you need to. Servers interact with the “client.” (In computer talk, your client can be your computer, watch, phone, tablet, palm pilot, hover board, etc.) … 

 

App Store vs Google Play Store: What’s the difference and why does it matter?

Nobody owns the Internet. You can post pretty much whatever you want with no issues. (That’s how things like this gem happen.)

The app stores, however, are controlled by two enormous policemen: Apple and Google. … 

 

Why we chose native over hybrid

Hybrid or native? That’s one of the first questions mobile app creators will ask themselves.

First off, what’s the difference? Native is when you write in code specifically for a mobile platform. That’s Java for Android, and Swift or Objective-C for iOS. … 

 

Analytics and data as mission-critical

Once our users have their apps on the app stores, they tend to share the same priority: Growth.

But how do you know whether you’re growing? With mobile, it’s critical that creators collect data on how many people are using their app, how often they open it, and how engaged they are. … 

 

Why we added new push notification features

Our dashboard had unlimited push notifications from day 1, but the function was really simple: Write a message, hit send, and everyone will get your push notification. … 

 

Teams on Hatch

Building a successful company is rarely a solo endeavor. Most of our users have cofounders or partners in their company, so one of the first features we built out was team management. With Hatch, you can add your team members, your accountant, your investors, your mom, and your teddy bear to your dashboard. Your team will be able to make design changes and send push notifications, and your stakeholders will be able to check out your stats at their convenience. …